Privacy policy

Last updated: March 13, 2026

At SIKOO, we respect your privacy. This Privacy Statement explains what information we collect, how we use it, and the choices you have.

We comply with major privacy laws including GDPR, CCPA/CPRA, and VCDPA. If you're in a hurry, here's the short version:

We only collect what we need to serve you better. We never sell your personal data. You're in control.

1. What Information We Collect

Information You Give Us

When you:

l Create an account or contact us

l Make a purchase

l Complete a survey or use support tools

We collect:

l Your name, email, shipping address, and phone number

l Payment information (we do not store full card numbers)

l Order details

Information We Collect Automatically

When you visit our website, we may collect:

l Device type, browser, and IP address

l How you use our site (pages visited, time spent)

l Approximate location (only with your permission — used for currency conversion)

Cookies

We use cookies (small text files stored on your browser) to:

l Keep your cart and login working (necessary)

l Understand how you use our site (analytics)

l Show you relevant ads (marketing — only with your consent)

You can disable non-essential cookies in your browser settings.

2. How We Use Your Information

We use your information to:

l Process and ship your orders

l Communicate with you about your order

l Improve our website and items

l Protect against fraud

l Send marketing emails — only if you say yes

We never sell your personal data to third parties.

3. Your Consent & Choices

How We Ask for Permission

l Necessary data (account, orders): required to provide our service

l Marketing emails: we ask first — you can say no

l Non-essential cookies: we ask first — you can say no

l Sharing data for third-party marketing: we ask first — you can say no

How to Opt Out

l Marketing emails: click "unsubscribe" at the bottom of any email

l Cookies: adjust your browser settings

l Any consent: email us at privacy@sikoohome.com

4. When We Share Your Information

We share your information only with trusted partners who help us run our business:

Partner Type	Examples	What They Do
Payment processors	PayPal, Stripe	Process your payment securely
Shipping carriers	USPS, UPS, FedEx	Deliver your order
Analytics	Google Analytics	Help us understand site usage
Advertising (with consent)	Facebook, Google	Show you relevant ads

All partners sign legal agreements to protect your data.

We do not sell your personal data.

5. Your Privacy Rights

Depending on where you live, you may have the following rights:

Right	What It Means
Access	Ask us what data we have about you
Correction	Fix inaccurate information
Deletion	Ask us to delete your data ("right to be forgotten")
Restriction	Limit how we use your data
Portability	Get a copy of your data in a usable format
Opt out of sale/sharing	Tell us not to share your data (we don't sell it anyway)

How to Exercise Your Rights

You also have the right to file a complaint with your local privacy authority.

6. How Long We Keep Your Data

Type of Data	Retention Period
Order & transaction data	7 years (for tax and legal purposes)
Usage & analytics data	180 days
Marketing data	Until you opt out, then deleted within 30 days
Account data	30 days after account closure

7. How We Protect Your Data

We use industry-standard security measures including:

l Encryption for sensitive data

l Strict access controls

l Regular security audits

In the unlikely event of a data breach: We will notify affected users and relevant authorities within 72 hours as required by law.

8. International Data Transfers

We may transfer your data outside your country to process payments or fulfill orders. When we transfer data outside the European Economic Area (EEA), we use approved safeguards (EU Standard Contractual Clauses) to protect your information.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children under 13. If we learn that we have, we will delete it immediately.

10. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices. Please read their privacy policies before using them.

11. Changes to This Statement

We may update this Privacy Statement from time to time. If we make significant changes, we will notify you via:

l A notice on our website

l An email (if you have an account)

l A banner on our site (for at least 7 days)

Your continued use of our website after the changes take effect means you accept the updated statement.

12. Contact Us

If you have questions, requests, or concerns about your privacy:

Email: sikoohome@163.com

We will respond within 3 business day.