Política de reembolso
We want you to love your SIKOO purchase. If for any reason you're not completely satisfied with your items, we're here to help.
Please review our simple policy below. By placing an order on our website, you agree to these terms.
1. Return Eligibility
1.1 When You Can Return an Item
You may return most items within 30 days of delivery for a full refund (excluding original shipping costs) or exchange, provided the item is:
l Unused, undamaged, and unaltered
l In its original condition with all packaging and accessories
1.2 Items That Cannot Be Returned
The following items are not eligible for return or exchange unless they arrived defective or damaged:
l Items that have been used, damaged, or altered by the customer
l Items returned without original packaging or accessories
2. How to Return an Item
Step 1: Contact Us
Within 30 days of delivery, email us at [sikoohome@163.com] with:
l Your order number
l The item name
l Reason for return
l Clear photos/videos (if the return is due to defect or damage)
Step 2: Pack the Item Securely
l Use bubble wrap or other protective padding. Vintage items are delicate — careful packaging helps prevent damage during transit.
Step 3: Ship the Package
l Send the package to the address we provide.
l Return shipping costs are your responsibility unless the item was defective, damaged upon delivery, or our error (wrong item sent).
l We strongly recommend using a trackable shipping method (USPS, UPS, or FedEx) and keeping the tracking number.
3. Refund Policy
3.1 Refund Timing
Once we receive and inspect your return, we will process your refund within 7-10 business days. The refund will be issued to your original payment method (credit card, debit card, or PayPal).
Please note: Your bank or payment provider may take an additional 3-5 business days to show the refund in your account.
3.2 Refund Amount
|
Reason for Return |
Refund Includes |
|
Personal reasons (change of mind, etc.) |
item price only (original shipping costs are not refunded) |
|
items defect, damage upon delivery, or our error |
Full item price + original shipping costs |
l If you used a coupon or discount code, we will refund the actual amount you paid.
l We do not charge any restocking fees.
3.3 When Refunds Are Not Issued
Refunds will not be provided if:
l The returned item does not meet eligibility requirements (used, damaged, altered, or missing packaging)
l The return is initiated after the 30-day window
l The item is non-returnable (see section 1.2) and not defective
4. Exchanges
1. If you need to exchange an item, you may submit an exchange request on the order page and note the reason.
2. For returns or exchanges caused by defective items, the buyer will not be responsible for the shipping cost.
3. For exchanges due to personal reasons (such as not liking the item, changing style, changing color, etc.), the buyer shall bear the return shipping cost as well as the reshipment cost for the new item.
We do not send replacement items until we receive and inspect your returned item. This ensures items integrity and safety.
5. Defective or Damaged Items
If your items arrives defective, damaged, or not as described, please contact us with:
l Your order number
l Clear photos or videos showing the issue
l A brief description of the problem
We will verify the situation within 1 business day and offer you one of the following solutions (your choice):
l Free return + full refund (including original shipping costs)
l Free return + replacement (we cover all shipping costs)
l Partial refund (keep the item — for minor issues that don't affect use)
Note: If you cannot provide clear evidence of the issue, we may not be able to offer the above solutions. In that case, the standard return process will apply (you pay return shipping, and original shipping costs are not refunded).
6. Contact Us
If you have any questions or need help with a return, please don't hesitate to reach out.
Email: [sikoohome@163.com]
We're here to make things right.