Política de envío
We want to get your SIKOO items to you as safely and quickly as possible. Please review our shipping policy below. By placing an order, you agree to these terms.
1. Where We Ship
We currently ship to the following countries:
l United States (all 50 states, Alaska, Hawaii, and U.S. territories like Puerto Rico)
l Canada
l Mexico
l Brazil
Note: Orders shipped to remote areas in these countries may include an additional surcharge, which will be shown at checkout.
2. Order Processing & Delivery Times
Processing Time
Orders are processed within 1-2 business days after payment confirmation (excluding weekends and U.S. federal holidays). We carefully inspect and use secure, protective packaging for all SIKOO items before shipping.
Delivery Time
|
Shipping Method |
United States |
Canada |
Mexico |
Brazil |
|
Standard Shipping |
3-7 business days |
4-8 business days |
5-10 business days |
8-15 business days |
|
Expedited Shipping |
1-3 business days |
2-4 business days |
3-5 business days |
4-7 business days |
Please note: Delivery times do not include processing time. Delays may occur due to weather, peak seasons (e.g., Black Friday, Christmas), customs clearance, or other unforeseen events.
3. Shipping Costs
Shipping costs are calculated based on:
l Order weight
l Shipping destination
l Selected shipping method
The total shipping cost will be displayed at checkout before you confirm your order.
Free Shipping Promotions: We occasionally offer free standard shipping on orders over a certain amount. Details will be clearly stated on our website or in the promotion.
Additional fees: Residential delivery fees or remote area surcharges may apply and will be included in the total shipping cost shown at checkout.
4. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with:
l A tracking number
l A link to track your package
You can track your package on:
l The carrier's website (USPS, UPS, or FedEx)
l Our website's "Order Details" page
Can't find your tracking info? If you don't see tracking information within 24 hours of receiving the shipping confirmation, please contact our customer service team.
5. Important Shipping Notes
l Check your address: Please make sure your shipping address is accurate and complete (street number, city, state, zip code). We are not responsible for delays or losses caused by incorrect addresses.
l Secure packaging: We use bubble wrap, foam, and other protective materials to pack your SIKOO items. In the rare event that your item arrives damaged, please refer to our Returns & Refunds Policy.
l Signature required: If your order requires a signature, please ensure someone is available to sign at the delivery address. If no one is available, the carrier will leave a notice and attempt re-delivery or hold the package for pickup.
l Saturday delivery: USPS offers free Saturday delivery for standard shipping. UPS and FedEx may charge an additional fee for Saturday delivery.
6. Order Changes & Cancellations
Need to change your shipping address, shipping method, or cancel your order?
Once your order has been processed (packaged or shipped), we cannot make changes or cancel it. In that case, please refer to our Returns & Refunds Policy.
Tip: We process orders quickly. Please double-check your shipping address before confirming your order.
7. Contact Us
If you have any questions about shipping (delivery delays, tracking issues, shipping costs, etc.), please reach out to us.
Email: [sikoohome@163.com]
We will reply within 1-2 business days and do our best to help.
8. Policy Updates
We may update this Shipping Policy from time to time. Any changes will be posted on this page. For significant changes, we will notify you via email or a notice on our website.